Calltica Privacy Policy
This policy explains what information the Calltica apps collect, why, where it is stored, who can see it, and how you can delete it. It covers the Calltica mobile app ("Calltica Pro", on Google Play), the Calltica Pro Plus app distributed from our website, and the Calltica web app (together, "Calltica").
This service is operated by Calltica ("we", "us"). Contact: support@calltica.com.
1. Information we collect
Account information
- Your name, email address, mobile number and password when you register. Passwords are handled by Google Firebase Authentication; we never see them in plain text.
- If you sign in with Google, the name and email address on your Google account.
- If you join a company workspace, the company you belong to and your role in it.
Lead data you add
The contact lists you upload or type in — names, phone numbers, email addresses, company names, comments, dispositions, tags, callbacks and any other columns you create. This is your data: you decide what goes in, and you must have the right to process it. We store and process it only to provide Calltica to you.
Call activity
- Calltica Pro (Google Play): for calls you place from inside the app — the number dialled, the time, the approximate duration (from the phone's call state), and the outcome you record. The Play Store app does not read your phone's call log.
- Calltica Pro Plus (website version only): with your permission, reads the device call log to show exact call durations and your calling statistics. Individual call-log entries stay on your phone; only daily summary figures (such as number of calls and total talk time per day) are saved to your account.
App usage
The time the app is open and in use, to show your working hours in the Call Log reports.
Device information
A push-notification token (from Google Firebase Cloud Messaging), so that calls started from the web app can reach your phone and so we can send you reminders.
Purchases
Subscriptions are processed by Google Play. We receive your subscription status and purchase token, never your card or bank details.
Connected email accounts (web app, optional)
If you connect a Gmail, Microsoft or Zoho mailbox to send emails to your leads, we use that access only to send the emails you compose. We do not read your inbox.
2. Phone permissions
| Permission | Why |
|---|---|
| Make phone calls | To dial a lead when you tap call. |
| Phone state | To know when a call ends so the disposition form can open. |
| Notifications, alarms & reminders | To alert you when a scheduled callback is due. |
| Call log, answer calls (Pro Plus only) | Exact call duration and ending a call from the web app. |
3. How we use information
- To run Calltica: store your sheets, dial leads, record outcomes, remind you of callbacks and keep your web app and phone in sync.
- To show you, and your team leader if you are in a company workspace, reports on your calling activity.
- To activate and manage your trial and subscription, and to allow one free trial per person.
- To contact you about your account.
We do not sell your data, we do not use it for advertising, and we do not show ads.
4. Where your data is stored
Your account and data are stored in Google Firebase (Cloud Firestore and Firebase Authentication), operated by Google, on Google Cloud servers. Data is encrypted in transit (HTTPS) and at rest by Google.
5. Who can see your data
- You. Your sheets and call records are private to your account.
- Your team leader, if you joined a company workspace, for leads assigned through that workspace and the related call reports.
- Service providers that run Calltica: Google (Firebase, Google Play billing, and a Google Apps Script that notifies our administrator when a new account is registered), and the email provider you connect, if any.
- Authorities, only where the law requires it.
6. Keeping and deleting your data
We keep your data for as long as your account exists. You can delete any sheet, lead, callback or tag inside the app at any time.
To delete your account and all its data, email support@calltica.com from the email address you registered with, with the subject "Delete my Calltica account". We will delete your account, your sheets and leads, call records, callbacks, tags and settings within 30 days, and confirm by email. Records we must keep by law (for example, purchase records held by Google Play) are kept only as long as required.
7. Security
Access to your data is restricted to your signed-in account by Firebase security rules. Keep your password private and tell us straight away if you think your account has been accessed without permission.
8. Children
Calltica is a business tool and is not intended for anyone under 18.
9. Changes to this policy
If we change this policy we will update the effective date above, and tell you in the app when the change is significant.
10. Contact
Questions or requests about your data: support@calltica.com.